Published: 22 July 2019
Consultation closes: 16 September 2019
Status: Closed (statement published)
Statement and consultation published 22 July 2019
Ofcom wants customers to be able to shop around with confidence, so they can make informed choices and get a fair deal.
We have been concerned that many mobile phone customers, who pay for their mobile handset and airtime together in a bundled contract, continue to pay the same price after the end of their minimum contract period when they could save money on a SIM-only deal. So we carried out an in-depth review of the market.
This document sets out our analysis, decisions and proposals to help ensure customers are treated fairly.
Update 31 July 2019 – amendment to document
We have made an amendment to paragraph 4.60 of the document at the request of the Financial Conduct Authority (FCA).
Main documents
Responses
Contact information
Address
Lorna Horton
Ofcom
Riverside House
2A Southwark Bridge Road
London SE1 9HA
Ofcom
Riverside House
2A Southwark Bridge Road
London SE1 9HA
Email: mobile.handsets@ofcom.org.uk